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How manis4d handles your account, payments and data

When you open an account with us, you're entering into a clear set of terms that govern how we handle your deposits, withdrawals, personal information and gameplay activity.

Account security verified at signupDeposits and withdrawals tracked in real timeYour data handled per our retention policy
Explore the Lobby Read FAQ
manis4d How manis4d handles your account, payments and data
REACH OUR LEGAL TEAM

How to contact us about account terms or data requests

Your account is yours, and you have the right to know what we hold about you, request corrections or ask us to clarify any terms.

Email: Legal Inquiries Send account term questions, data access requests or policy clarifications to [email protected]. We respond within 48 hours on business days.
Live Chat: Account Support Jump into the lobby, open live chat and tag your message 'legal'. Our support team escalates to compliance during 10:00–20:00 WIB daily.
Account Settings: Download Your Data Go to Account > Legal & Privacy in the lobby. Request a data export or correction; we process these within five business days.
HOW WE PROTECT YOU

Data handling, account security and your rights on manis4d

We take your personal data seriously because it's tied to your money and your account access. Every deposit, withdrawal, game session and support ticket is logged and encrypted.

Identity Verification

We match your phone number, email and registered name against your payment account before deposits clear. This prevents account takeover and ensures your withdrawals go to your verified rail.

Session & Cookie Policy

Login sessions expire after 30 minutes of inactivity on mobile or shared computers. Cookies are used only to keep you logged in; we do not use them to track you across other sites.

Data Retention

Game logs, deposit records and account statements are kept for seven years for regulatory compliance. After account closure, personal data is anonymised or deleted within 90 days unless law requires longer storage.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction details are stored in encrypted vaults with our licensed payment processors. We do not store your full card or bank details — only transaction IDs and account references.

Third-Party Disclosure

Your personal data is never sold or shared with advertisers, brokers or unrelated third parties. We share data only with payment processors and legal authorities when law requires it.

Request Changes or Deletions

Contact [email protected] to correct inaccurate data, request a deletion, or ask us to stop processing your information for a specific purpose. We respond within five business days.

Frequently asked questions on account terms and data

You can close your account anytime through Account > Settings > Close Account. Withdraw any remaining balance first; once closed, your account cannot be reopened. Game history and transaction records are kept for seven years per our retention policy, but your personal details are anonymised within 90 days.

Yes. Go to Account > Legal & Privacy and select 'Request Data Export'. We compile your full ledger — deposits via DANA, OVO, GoPay or QRIS, all withdrawals, game sessions, and account statements — and send it to your registered email within five business days.

We collect your full name, phone number, email address, date of birth and the payment method you use (DANA, OVO, GoPay or QRIS account details). We match these against your payment provider to verify your identity and prevent fraud. No social media scraping or third-party tracking occurs at signup.

Personal information is anonymised or deleted within 90 days of account closure. Game logs and transaction records are retained for seven years for regulatory compliance and fraud investigation, but they are not linked to your name or contact details after that 90-day period.

No. Your personal data is never sold to advertisers, data brokers, marketing firms or unrelated third parties. We share data only with licensed payment processors (DANA, OVO, GoPay, QRIS partners) to process your transactions and with legal authorities when law requires disclosure.

Contact our support team immediately through live chat or email [email protected]. We investigate account access logs, verify your identity, freeze suspicious transactions, and reset your password. We also escalate to your payment provider (DANA, OVO, GoPay or QRIS) to block fraudulent transfers on their side.

Yes. All deposits and withdrawals are processed through licensed payment providers — DANA, OVO, GoPay and QRIS — and recorded in real time on both our ledger and theirs. If a technical failure occurs, the transaction record is recoverable from the payment provider, so your money is never lost.

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